Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorised access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our customer care centre and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
Information We Collect
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features. We receive and store any personally identifiable information you enter on the website, whenever you shop with The Best Brands, or information you give us in any other way, such as by subscribing to our newsletters, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also include your account number.
How We Use the Information
We use the information we collect for various purposes, including:
- To complete your purchase transactions
- To provide the services you request
- To send you our catalogs and other offerings by email
- To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
- To notify you of product recalls or provide other information concerning products you have purchased
- To improve our merchandise selections, customer service, and overall shopping experience
Whom We Share the Information With
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Your Choices Regarding the Use of Your Information
We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you shop at www.thebestbrands.co.uk and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to us or call us. If you choose to write to us, please include your name, address, and account number (if you have one), and state one of the following:
- "NO MAIL OFFERS" (if you don't want to receive offers by mail)
- "NO PHONE OFFERS" (if you don't want to receive offers by phone)
- "NO PHONE OR MAIL OFFERS" (if you don't want to receive either)
Cookies, Web Beacons & How We Use Them
Online Account Registration
To make online shopping faster and easier, you may register on the The Best Brands website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information - If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from The Best Brands or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
We'll be happy to provide additional information or answer any questions.
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